These regulations define the rules for using the SOLVERO PEPTIDES online store available at solvero.one and the rules for concluding sales contracts.
§ 1. Seller's details
The store is run by [COMPANY NAME], with its registered office at [ADDRESS], Tax Identification Number (NIP): [NIP], National Business Registry Number (REGON): [National Business Registry Number (KRS): NUMBER, if applicable]. Contact: contact@solvero.one.
§ 2. Definitions
- Shop – online shop available at solvero.one.
- Seller – the entity indicated in § 1.
- Customer – a natural person, legal person or organizational unit placing an order.
- Consumer – a natural person making a purchase not directly related to his or her business or professional activity.
- Product – a product available in the Store, intended solely for research purposes.
§ 3. Intended use of products
- All products offered in the Store are intended for research and laboratory purposes only (Research Use Only).
- These products are not medications, dietary supplements, or foods. They are not intended for use in humans or animals.
- By placing an order, the Customer declares that he or she is over 18 years of age, is familiar with the intended use of the products and will use them only in accordance with that purpose.
- The Seller may refuse to process an order if there is a reasonable suspicion that the product will be used for purposes other than its intended purpose.
§ 4. Technical requirements
To use the Store, you need a device with internet access, an up-to-date web browser with cookies enabled, and an active email address.
§ 5. Placing orders
- Orders can be placed 24 hours a day via the form in the Store.
- Prices are listed in Polish zloty and include VAT. Shipping costs are displayed separately before placing your order.
- After placing an order, the Customer receives a confirmation email. The sales contract is concluded upon receipt of this confirmation.
- The seller processes the order after receiving the payment.
§ 6. Payment and delivery
Available payment methods, delivery methods and costs, and delivery times are described on the website. Delivery and payment.
§ 7. Right of withdrawal
The consumer may withdraw from a distance contract within 14 days of receiving the product, without giving any reason, subject to the exceptions provided for in Article 38 of the Consumer Rights Act. Details are described on the website Returns and complaints.
§ 8. Complaints
The Seller is responsible to the Consumer for the product's compliance with the contract under the terms of the Consumer Rights Act. The complaint procedure is described on the website. Returns and complaints.
§ 9. Product documentation
We provide certificates of analysis (CoA) for a given batch in the product tab. Research / CoA. Purity information applies only to the batches described in these documents.
§ 10. Personal data
The principles of personal data processing are described in Privacy Policy.
§ 11. Extrajudicial dispute resolution
Consumers may use out-of-court complaint resolution methods, including assistance from a municipal or district consumer ombudsman or the provincial inspectorate of the Trade Inspection. Information is available on the UOKiK website: uokik.gov.pl.
§ 12. Final provisions
- In matters not regulated by these regulations, the provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.
- The Seller may amend the Terms and Conditions for important reasons. Orders placed before the amendments will be governed by the current version of the Terms and Conditions.
- The Regulations are effective from [DATE].