This policy explains what personal data we collect at the SOLVERO PEPTIDES store (solvero.one), for what purposes, and what rights you have. We process data in accordance with the GDPR (Regulation (EU) 2016/679).
1. Data controller
The data controller is [COMPANY NAME], [ADDRESS], Tax Identification Number: [Tax Identification Number]. Contact for personal data matters: contact@solvero.one.
2. What data do we collect?
- Data provided in the order: name and surname, delivery address, e-mail address, telephone number, billing details.
- Customer account details, if you set one up.
- Content of messages sent to contact@solvero.one.
- Technical data: IP address, browser type, cookies.
3. Purposes and basis of processing
| Objective | Legal basis (GDPR) |
|---|---|
| Order fulfillment and delivery | Article 6, paragraph 1, letter b – performance of the contract |
| Invoicing, accounting | Article 6, paragraph 1, letter c – legal obligation |
| Complaints and returns handling | Article 6, paragraph 1, letter b and c |
| Reply to messages | Article 6 paragraph 1 letter f – legitimate interest |
| Newsletter (if you agree) | art. 6 section 1 letter a – agree |
| Site statistics and security | Article 6 paragraph 1 letter f – legitimate interest |
4. Data recipients
We only share data with entities that help us fulfill orders: courier companies [NAMES], payment processors [NAME], hosting provider [NAME], accounting office, and analytical tool providers [e.g., Google Analytics]. We do not sell personal data.
5. Transfer of data outside the EEA
If we use tools that process data outside the European Economic Area, this is done on the basis of standard contractual clauses or a decision of the European Commission establishing an adequate level of protection.
6. Storage period
- Order data: for the period required by tax regulations, usually 5 years from the end of the tax year.
- Data for handling complaints: until the expiry of the limitation period for claims.
- Data processed on the basis of consent: until its withdrawal.
7. Your rights
You have the right to access, rectify, erase, restrict, transfer, and object to data processing. You can withdraw your consent at any time without affecting the lawfulness of prior processing. To exercise these rights, please contact us at contact@solvero.one.
You also have the right to lodge a complaint with the President of the Personal Data Protection Office (uodo.gov.pl).
8. Cookies
This website uses cookies necessary for the store's operation (shopping cart, login) and, with your consent, analytical and marketing cookies. You can change your consent in the cookie banner or in your browser settings.
9. Voluntary provision of data
Providing data is voluntary, but necessary to place and complete the order.
10. Policy Changes
We will inform you about any significant changes to this policy on the store's website. This version is effective as of [DATE].